Thank you for shopping with Next Wear. We strive to provide high-quality, made-to-order apparel. As our products are custom printed after each order is placed, please read our Return & Refund Policy carefully before making a purchase.
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
At Next Wear, customer satisfaction is important to us. As a print-on-demand clothing brand, every product is printed and made specifically after you place an order. Because of this, we have different return and refund conditions compared to traditional retail stores.
Please read this policy carefully before placing your order. By purchasing from Next Wear, you agree to the terms outlined below.
We accept refunds or replacements only for products that arrive damaged, defective, or incorrect. We do not accept returns or exchanges for issues such as selecting the wrong size, changing your mind after purchase, or normal color variations caused by different screen settings.
If you have any questions regarding your order, our support team is always happy to assist you.
Returns
Because all products are made specifically for each customer, we do not accept returns or exchanges for the following reasons:
- Incorrect size selected by the customer
- Change of mind
- Change of preference after placing the order
- Minor color differences caused by screen or display settings
We recommend checking our size guide carefully before placing your order.
Eligible for Replacement or Refund
If you receive a product that is:
- Damaged during transit
- Defective due to a manufacturing issue
- Incorrect item received
- Incorrect size sent by our team
Please contact us within 48 hours of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
Once verified, we will offer either:
- A free replacement, or
- A full refund, where applicable.
Shipping Returns
If a return is approved by Next Wear, we will provide instructions for returning the product.
- If the return is due to our error (wrong item, defective product, or damaged item), Next Wear will bear the return shipping cost.
- If the return is requested for reasons not covered under this policy, the customer will be responsible for any return shipping charges (if the return is accepted).
- Products must be returned unused, unwashed, and in their original packaging with all tags attached.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Do not send any product back without contacting our support team first. Unauthorized returns may not be accepted.
Refund Process
If your refund request is approved:
- Refunds will be issued to the original payment method.
- Refunds are generally processed within 5–7 business days after approval, depending on your bank or payment provider.
- For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after your account details are verified.
Shipping charges (if any) are non-refundable unless the return is due to our mistake.
Order Cancellation
Orders can be cancelled within 2 hours of placing the order.
Once production has started, orders cannot be cancelled because each product is custom-made specifically for you.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Custom-made products
- Personalized products
- Items purchased during clearance or final sale (if applicable)